What Is Included:

  • Customer-oriented call center designed to help our users to learn what EDI is, get all required explanation, and switch to EDI services smoothly
  • Your issue will be resolved within 8 hours
  • Available 24 hours a day, 7 days a week
  • Comprehensive instructions on our platform's interface

How to Contact Edisoft Support

If you didn't find an answer to your question on our website, feel free to contact our tech support from 5 AM to 9 PM GMT by submitting your query via the online form. Please make sure to include the following details:

  • Specify your company name and the issue you've encountered in the subject line, e.g. [Company Name]: Cannot Receive Docs or [Company Name]: Cannot Log In. If you have difficulties in finding a payment record, debt details, refund, or accounting docs draft, put 'Accounting'.
  • In your message, please provide:
    • Your company VAT ID
    • Your platform login ID
    • Full issue description
  • If you've got a technical issue, please make sure to attach screen captures with error messages, and try to describe the issue as fully as possible. This will help us save time on clarification and resolve your issue as soon as possible.
  • Include your name and phone number, so that our reps may contact you to clarify your issue. If it's a tech issue, please provide your IT team member's phone number.
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